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- Analytics services recovered.","published_at":"2026-10-20T22:23:29.628Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"9030161","status":"resolved"}]}},{"id":"5947770","type":"status_update","attributes":{"message":"Genii - Analytics services went down.","published_at":"2026-10-20T22:14:40.625Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"9030161","status":"downtime"}]}},{"id":"1096250","type":"status_report","attributes":{"title":"Genii - Analytics services is down","report_type":"automatic","starts_at":"2026-10-20T22:14:40.625Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"9030161","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5947787","type":"status_update"},{"id":"5947770","type":"status_update"}]}}},{"id":"5941432","type":"status_update","attributes":{"message":"Maintenance ended","published_at":"2026-10-19T20:14:16.416Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[]}},{"id":"5941280","type":"status_update","attributes":{"message":"Une maintenance est en cours pour faire évoluer la connexion entre notre cluster et les bases de données, afin de rendre le système plus résilient. Une interruption ponctuelle de certains services est possible pendant cette fenêtre. Durée estimée : 1 heure.","published_at":"2026-10-19T19:38:00.000Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[]}},{"id":"5941327","type":"status_update","attributes":{"message":"Maintenance terminée avec succès. La connexion entre le cluster et les bases de données a été mise à jour pour une meilleure résilience. Tous les services sont de nouveau opérationnels.","published_at":"2026-10-19T19:50:37.795Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[]}},{"id":"5941431","type":"status_update","attributes":{"message":"Maintenance done","published_at":"2026-10-19T20:14:16.416Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[]}},{"id":"1094940","type":"status_report","attributes":{"title":"Maintenance planifiée — Évolution de la connexion cluster ↔ bases de données","report_type":"maintenance","starts_at":"2026-10-19T19:38:00.000Z","ends_at":"2026-10-19T20:14:16.416Z","affected_resources":[{"status_page_resource_id":"9030159","status":"maintenance"},{"status_page_resource_id":"9030160","status":"maintenance"},{"status_page_resource_id":"9030161","status":"maintenance"},{"status_page_resource_id":"9030162","status":"maintenance"},{"status_page_resource_id":"9030163","status":"maintenance"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5941432","type":"status_update"},{"id":"5941280","type":"status_update"},{"id":"5941327","type":"status_update"},{"id":"5941431","type":"status_update"}]}}},{"id":"5938362","type":"status_update","attributes":{"message":"Genii - API recovered.","published_at":"2026-10-19T09:02:17.466Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"9030159","status":"resolved"}]}},{"id":"5938369","type":"status_update","attributes":{"message":"Genii - Analytics services and Genii - Authentification services recovered.","published_at":"2026-10-19T09:02:47.405Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"9030161","status":"resolved"},{"status_page_resource_id":"9030162","status":"resolved"}]}},{"id":"5938305","type":"status_update","attributes":{"message":"Loop - SaaS went down.","published_at":"2026-10-19T08:48:42.083Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"9030164","status":"downtime"}]}},{"id":"5938308","type":"status_update","attributes":{"message":"Genii - API and Genii - Authentification services went down.","published_at":"2026-10-19T08:50:10.301Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"9030159","status":"downtime"},{"status_page_resource_id":"9030162","status":"downtime"}]}},{"id":"5938310","type":"status_update","attributes":{"message":"Genii - Analytics services went down.","published_at":"2026-10-19T08:50:18.865Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"9030161","status":"downtime"}]}},{"id":"5938330","type":"status_update","attributes":{"message":"Loop - SaaS recovered.","published_at":"2026-10-19T08:54:53.793Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"9030164","status":"resolved"}]}},{"id":"1094377","type":"status_report","attributes":{"title":"Loop - SaaS, Genii - API, and 2 other services are down","report_type":"automatic","starts_at":"2026-10-19T08:48:42.083Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"9030159","status":"resolved"},{"status_page_resource_id":"9030161","status":"resolved"},{"status_page_resource_id":"9030162","status":"resolved"},{"status_page_resource_id":"9030164","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5938362","type":"status_update"},{"id":"5938369","type":"status_update"},{"id":"5938305","type":"status_update"},{"id":"5938308","type":"status_update"},{"id":"5938310","type":"status_update"},{"id":"5938330","type":"status_update"}]}}},{"id":"5923101","type":"status_update","attributes":{"message":"Genii - Analytics services went down.","published_at":"2026-10-16T02:21:40.091Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"9030161","status":"downtime"}]}},{"id":"5923102","type":"status_update","attributes":{"message":"Genii - API and Genii - Authentification services went down.","published_at":"2026-10-16T02:21:55.570Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"9030159","status":"downtime"},{"status_page_resource_id":"9030162","status":"downtime"}]}},{"id":"5923124","type":"status_update","attributes":{"message":"Genii - API and Genii - Authentification services recovered.","published_at":"2026-10-16T02:27:23.545Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"9030159","status":"resolved"},{"status_page_resource_id":"9030162","status":"resolved"}]}},{"id":"5923211","type":"status_update","attributes":{"message":"Genii - Analytics services recovered.","published_at":"2026-10-16T02:40:37.934Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"9030161","status":"resolved"}]}},{"id":"1091663","type":"status_report","attributes":{"title":"Genii - API, Genii - Analytics services, and 1 other service are down","report_type":"automatic","starts_at":"2026-10-16T02:21:40.091Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"9030159","status":"resolved"},{"status_page_resource_id":"9030161","status":"resolved"},{"status_page_resource_id":"9030162","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5923101","type":"status_update"},{"id":"5923102","type":"status_update"},{"id":"5923124","type":"status_update"},{"id":"5923211","type":"status_update"}]}}},{"id":"5919684","type":"status_update","attributes":{"message":"Service rétabli.","published_at":"2026-10-13T09:14:00.000Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"9030164","status":"resolved"}]}},{"id":"5919680","type":"status_update","attributes":{"message":"Le 13 octobre 2026, entre 11h08 et 11h14 (heure de Paris), le service Loop a été temporairement indisponible suite à un incident sur notre infrastructure. Le service a été rétabli en 6 minutes. Aucune donnée n'a été perdue.","published_at":"2026-10-13T09:08:00.000Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"9030164","status":"downtime"}]}},{"id":"1090941","type":"status_report","attributes":{"title":"Interruption temporaire du service Loop — 13 octobre 2026","report_type":"manual","starts_at":"2026-10-13T09:08:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"9030164","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5919684","type":"status_update"},{"id":"5919680","type":"status_update"}]}}},{"id":"5919637","type":"status_update","attributes":{"message":"## Résumé de l'incident\n\nLe 21 septembre 2026, entre 11h47 et 15h20 (heure de Paris), votre assistant Genii a connu une interruption de service d'environ trois heures et demie. Cette interruption a affecté l'authentification, l'interface conversationnelle, le tableau de bord ainsi que les connecteurs. \n\nNous souhaitons vous présenter un compte rendu transparent de cet incident, de sa cause technique et des mesures que nous mettons en place pour éviter qu'il ne se reproduise pas.\n\n## Déroulé\n\nL'origine de l'incident se situe du côté de notre hébergeur de base de données, Scalingo, qui a procédé à un changement de mot de passe sur les bases de données de production sans notification préalable. Concrètement, cette opération a déclenché un redémarrage automatique des services de connectivité côté hébergeur, provoquant la coupure du tunnel VPN (réseau privé virtuel) sécurisé reliant nos serveurs applicatifs à notre base de données.\n\nPar ailleurs, ce tunnel n'a pas pu se rétablir automatiquement car une mise à jour précédente côté hébergeur avait silencieusement modifié un paramètre réseau, créant une incompatibilité restée invisible tant que le tunnel n'était pas interrompu. Cette réaction en chaîne a rendu la base de données injoignable, provoquant l'indisponibilité de nos services et l'apparition d'erreurs techniques côté utilisateurs. Cet incident trouve son origine dans les opérations de maintenance de notre prestataire, et non dans un déploiement ou une modification de notre part.\n\n## Chronologie\n\n- 11h47 : début de l'incident suite au changement de credentials effectué par l'hébergeur\n- 11h47 – 13h00 : dégradation intermittente du service, le tunnel réseau tente de se rétablir sans y parvenir\n- 13h00 : prise en charge par notre équipe technique, début de l'investigation\n- 14h30 : identification de l'incompatibilité réseau et rétablissement de la connectivité base de données\n- 14h45 : redémarrage des services applicatifs pour purger les connexions en erreur\n- 15h20 : retour à la normale confirmé sur l'ensemble de la plateforme\n\n## Nos actions pour renforcer la proactivité\n\nCet incident nous a conduits à déployer immédiatement plusieurs améliorations sur notre infrastructure :\n\n- La configuration réseau du tunnel a été mise à jour pour être résiliente à ce type de changement côté hébergeur, de sorte qu'une opération similaire ne puisse plus provoquer cette incompatibilité.\n- Les mécanismes de détection de perte de connectivité vers la base de données ont été renforcés, avec un délai de réaction divisé par deux, permettant une reprise plus rapide en cas d'anomalie.\n- Nous avons contacté notre hébergeur afin de comprendre pourquoi ces opérations ont été effectuées sans préavis, et pour mettre en place un processus de notification systématique avant toute maintenance impactante.\n\n## Notre engagement\n\nNous savons que la continuité de service est essentielle à votre activité. Nous restons pleinement disponibles pour répondre à toute question concernant cet incident. N'hésitez pas à contacter votre interlocuteur habituel chez tolk.ai.","published_at":"2026-09-21T09:47:00.000Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"9030157","status":"downtime"},{"status_page_resource_id":"9030158","status":"downtime"},{"status_page_resource_id":"9030159","status":"downtime"},{"status_page_resource_id":"9030160","status":"downtime"},{"status_page_resource_id":"9030161","status":"downtime"},{"status_page_resource_id":"9030162","status":"downtime"},{"status_page_resource_id":"9030163","status":"downtime"}]}},{"id":"5919640","type":"status_update","attributes":{"message":"Retour à la normale confirmé sur l'ensemble de la plateforme. La connectivité base de données a été rétablie et tous les services sont opérationnels.","published_at":"2026-09-21T13:20:00.000Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"9030157","status":"resolved"},{"status_page_resource_id":"9030158","status":"resolved"},{"status_page_resource_id":"9030159","status":"resolved"},{"status_page_resource_id":"9030160","status":"resolved"},{"status_page_resource_id":"9030161","status":"resolved"},{"status_page_resource_id":"9030162","status":"resolved"},{"status_page_resource_id":"9030163","status":"resolved"}]}},{"id":"1090933","type":"status_report","attributes":{"title":"Interruption de service temporaire du 21 Septembre 2026","report_type":"manual","starts_at":"2026-09-21T09:47:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"9030157","status":"resolved"},{"status_page_resource_id":"9030158","status":"resolved"},{"status_page_resource_id":"9030159","status":"resolved"},{"status_page_resource_id":"9030160","status":"resolved"},{"status_page_resource_id":"9030161","status":"resolved"},{"status_page_resource_id":"9030162","status":"resolved"},{"status_page_resource_id":"9030163","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5919637","type":"status_update"},{"id":"5919640","type":"status_update"}]}}},{"id":"5817745","type":"status_update","attributes":{"message":"Nous avons observé une latence élevée sur notre API.","published_at":"2026-09-12T14:00:00.000Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"9012831","status":"downtime"}]}},{"id":"5817763","type":"status_update","attributes":{"message":"done","published_at":"2026-09-12T16:00:00.000Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"9012831","status":"resolved"}]}},{"id":"1071407","type":"status_report","attributes":{"title":"Incident API - latence élevée","report_type":"manual","starts_at":"2026-09-12T14:00:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"9012831","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5817745","type":"status_update"},{"id":"5817763","type":"status_update"}]}}},{"id":"5919681","type":"status_update","attributes":{"message":"Le 9 septembre 2026, entre 11h07 et 11h20 (heure de Paris), le service Loop a été temporairement indisponible suite à un incident sur notre infrastructure. Le service a été rétabli en 13 minutes. Aucune donnée n'a été perdue.","published_at":"2026-09-09T09:07:00.000Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"9030164","status":"downtime"}]}},{"id":"5919685","type":"status_update","attributes":{"message":"Service rétabli.","published_at":"2026-09-09T09:20:00.000Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"9030164","status":"resolved"}]}},{"id":"1090942","type":"status_report","attributes":{"title":"Interruption temporaire du service Loop — 9 septembre 2026","report_type":"manual","starts_at":"2026-09-09T09:07:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"9030164","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5919681","type":"status_update"},{"id":"5919685","type":"status_update"}]}}},{"id":"5919682","type":"status_update","attributes":{"message":"Le 20 août 2026, entre 11h24 et 11h28 (heure de Paris), le service Loop a été temporairement indisponible. Le service a été rétabli en 4 minutes. Aucune donnée n'a été perdue.","published_at":"2026-08-20T09:24:00.000Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"9030164","status":"downtime"}]}},{"id":"5919686","type":"status_update","attributes":{"message":"Service rétabli.","published_at":"2026-08-20T09:28:00.000Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"9030164","status":"resolved"}]}},{"id":"1090943","type":"status_report","attributes":{"title":"Interruption temporaire du service Loop — 20 août 2026","report_type":"manual","starts_at":"2026-08-20T09:24:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"9030164","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5919682","type":"status_update"},{"id":"5919686","type":"status_update"}]}}}]}